Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We understand how disappointing it can be to open a new product only to find that it is broken or damaged so there will be no additional charges for products that are damaged out of the box. Please contact us at info@line8.au as soon as possible to arrange for the order to be exchanged or refunded. Please also provide photos of the damage for our records.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to choose a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods otherwise fail to meet a consumer guarantee.

Arranging returns

To arrange a return or exchange, please contact us at info@line8.au. Please include:

1. Your reason for return or exchange;
2. Photos of the product (if applicable);
3. Your receipt showing your date of purchase.
1. If applicable, we will arrange a courier to pick up the damaged or faulty product from you and will advised on the labels to be attached to the returned product. CX will not be liable for items lost in transit that are yet to be received.
2. When the returned product is received and processed, CX will dispatch the replacement product or issue a refund. Refund times may vary but returns will be processed within 7-10 business days from receipt of the product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at info@line8.au

Change of mind

Please choose carefully as refunds or returns are generally not provided if you change your mind.